The Inspection Process

The inspection process begins with MatTech's friendly and experienced customer service staff contacting the customer to set an appointment.

The evening before the appointment, the customer will receive an automated call from our proprietary Automated Customer Contact System to tell them their time frame and give them some preliminary information and instructions on the inspection process.  This call will be repeated the morning of service.

The customer will receive another automated call when the technician leaves the previous stop and is on the way to the next home. Once the inspector arrives, he will greet the customer, provide them with an information sheet about the inspection process, and then will begin the actual inspection.  The technician will follow a thorough check-list to evaluate each aspect of the mattress and make neutral, accurate observations.

 

The technician will then use the proprietary MatTech inspection Instrument -- the most advanced and accurate device in the industry -- to measure any body impressions.

Finally, the technician then uses MatTech's proprietary reporting technology to transmit the photographs and work report, in real time, to MatTech's data center.  The inspection report will be available within 24 hours to the retailer after it is been reviewed by one of our customer support specialists.

 

www.bradystonedesigns.com

©2012 MatTech, Inc.  433 NE Baker Rd.,  Stuart, FL 34994

•Profile Information•

Application afterLoad: 0.001 seconds, 0.53 MB
Application afterInitialise: 0.065 seconds, 2.70 MB
Application afterRoute: 0.076 seconds, 3.23 MB
Application afterDispatch: 0.122 seconds, 5.90 MB
Application afterRender: 0.224 seconds, 7.16 MB

•Memory Usage•

7602952

•14 queries logged•

  1. SELECT *
      FROM jos_session
      WHERE session_id = '401h24v9st73rd9mqiej0vgf15'
  2. DELETE
      FROM jos_session
      WHERE ( TIME < '1713994369' )
  3. SELECT *
      FROM jos_session
      WHERE session_id = '401h24v9st73rd9mqiej0vgf15'
  4. INSERT INTO `jos_session` ( `session_id`,`time`,`username`,`gid`,`guest`,`client_id` )
      VALUES ( '401h24v9st73rd9mqiej0vgf15','1714894369','','0','1','0' )
  5. SELECT *
      FROM jos_components
      WHERE parent = 0
  6. SELECT folder AS TYPE, element AS name, params
      FROM jos_plugins
      WHERE published >= 1
      AND access <= 0
      ORDER BY ordering
  7. SELECT DISTINCT a.content_id, a.content_type
      FROM jos_osemsc_content_basic AS a
      LEFT JOIN `jos_osemsc_acl` AS b
      ON a.msc_id = b.id  
      LEFT JOIN `jos_osemsc_member` AS c
      ON  a.msc_id = c.msc_id  
      WHERE  a.content_type = 'men'
      AND a.content_id != 0
      ORDER BY a.content_type
  8. SELECT m.*, c.`option` AS component
      FROM jos_menu AS m
      LEFT JOIN jos_components AS c
      ON m.componentid = c.id
      WHERE m.published = 1  
      ORDER BY m.sublevel, m.parent, m.ordering
  9. SELECT *
      FROM `jos_osemsc_content_basic`
      WHERE content_type='men'
      AND content_id = '9'
  10. SELECT template
      FROM jos_templates_menu
      WHERE client_id = 0
      AND (menuid = 0 OR menuid = 9)
      ORDER BY menuid DESC
      LIMIT 0, 1
  11. SELECT a.*, u.name AS author, u.usertype, cc.title AS category, s.title AS SECTION, CASE WHEN CHAR_LENGTH(a.alias) THEN CONCAT_WS(":", a.id, a.alias) ELSE a.id END AS slug, CASE WHEN CHAR_LENGTH(cc.alias) THEN CONCAT_WS(":", cc.id, cc.alias) ELSE cc.id END AS catslug, g.name AS groups, s.published AS sec_pub, cc.published AS cat_pub, s.access AS sec_access, cc.access AS cat_access  
      FROM jos_content AS a
      LEFT JOIN jos_categories AS cc
      ON cc.id = a.catid
      LEFT JOIN jos_sections AS s
      ON s.id = cc.SECTION
      AND s.scope = "content"
      LEFT JOIN jos_users AS u
      ON u.id = a.created_by
      LEFT JOIN jos_groups AS g
      ON a.access = g.id
      WHERE a.id = 4
      AND (  ( a.created_by = 0 )    OR  ( a.state = 1
      AND ( a.publish_up = '0000-00-00 00:00:00' OR a.publish_up <= '2024-05-05 07:32:49' )
      AND ( a.publish_down = '0000-00-00 00:00:00' OR a.publish_down >= '2024-05-05 07:32:49' )   )    OR  ( a.state = -1 )  )
  12. UPDATE jos_content
      SET hits = ( hits + 1 )
      WHERE id='4'
  13. SELECT DISTINCT a.content_id, a.content_type
      FROM jos_osemsc_content_basic AS a  
      LEFT JOIN `jos_osemsc_acl` AS b
      ON a.msc_id = b.id  
      WHERE a.content_type = 'mod'
      AND a.content_id != 0
      ORDER BY a.content_type
  14. SELECT id, title, module, POSITION, content, showtitle, control, params
      FROM jos_modules AS m
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      WHERE m.published = 1
      AND m.access <= 0
      AND m.client_id = 0
      AND ( mm.menuid = 9 OR mm.menuid = 0 )
      ORDER BY POSITION, ordering

•Language Files Loaded•

•Untranslated Strings Diagnostic•

•None•

•Untranslated Strings Designer•

•None•